Client Letters and Other Correspondence
"When we brought our 14 year old lab, Rocky to TOPS right after Christmas, he couldn't walk and had no appetite. What followed was miraculous. Within a few weeks Rocky was walking, playing, eating like only a lab can eat, and for the most part, his old self. Through therapies, stimulation, acupuncture, massage and TLC we were able to bring our old boy home and for almost a year had our friend, companion and family member back with us from the brink. Without TOPS, Rocky would have been lost to us and not enjoyed almost another year of life.
We would not hesitate to recommend the wonderful staff of TOPS for any dog needing rehabilitation. The veterinarians are dedicated, competent and upbeat. Treatment technicians and aides deserve special commendation. These professionals are not only good at what they do, but also are dog lovers extraordinaire. Rocky and the Rohrman family were blessed to have had such professionals help our beloved old boy regain and retain much of his old self in the last year of his life."
"I will never be able to thank you for the care and love you gave my sweet Bora. I could always tell how much better she felt after we left you. You changed our lives. Your dedication, care and love was so amazing and I appreciate everything you did for Bora. was always treated with respect and their sweet smiles and caring voices warmed my heart. I always knew they were taking the best care of my soulmate, Bora. They called me every day and night to let me know how my baby girl was doing. And when I could not be with her on her birthday your staff threw her a birthday party. I will never be able to thank them enough for that. You and your staff work miracles there."
"Please let me take a moment to sincerely thank you and your wonderful office staff for the absolutely amazing, professional, courteous, kind and exemplary service! It is our honest belief that if all human medical offices were run as well as is yours, the world would be a much better place!t technical expertise, the (human?) factor of kindness, consideration and empathy seem to get lost in the race. Not at your offices though; our experience could not have been better and your office staff follows up and thru so much more thoroughly than really any other offices I have come into contact with in the past decade or so and I wish to sing their praises!"
"Thanks for taking such good care of Bowser during his really complete exam. In retrospect, I'd have to say that I've never seen a better examination, more carefully and exhaustively done, and at the same time so gentle on the dog. During the exam, my attention was on Bowser and how gently and humanely he was treated and how calmly he responded. "
"I was told by his orthopedic surgeon that my sheltie Keenan would never do agility again, his leg would never be strong enough after suffering a broken bone and resulting osteoarthritis in his hock. After PST therapy, hydro-treadmill, and chiropractic adjustments at TOPS, he is back doing agility and competing again at the Excellent level. We are even ready to try herding. The TOPS staff is first rate."
Rhonda Politsch and Keenan
240 miles round trip and worth every mile
I write this letter a day after what is a big milestone for Mark, Mila, and myself -- Mila's 10th birthday. When I think back to the very first time we drove up to Grayslake, for the initial evaluation, both of us were very concerned that Mila might not make it to her upcoming 8th birthday, yet alone her 9th or 10th. We call her "Miracle Mila", but we know her progress has been very much the result of your efforts and that of your staff.
We are grateful for all of your individual help, and guidance through some difficult times (the second FCE). May there be other "Miracles".