Mission

At TOPS Veterinary Rehab, our mission is to improve the quality of life of our patients by providing the best available rehabilitation and pain management services  in a warm, comfortable, caring atmosphere.  Our goal is not only to improve the physical condition of the patient, but to strengthen the pet-owner bond as well.

Core Values

Integrity:

We always try to do the right thing.

We are honest and straightforward with each other.

We uphold the values and principles of TOPS Veterinary Rehab in every action and decision.

A passion for being the best:

We are determined to be the best at everything we do.

We have a healthy dissatisfaction with the status quo.

We have a compelling desire to improve the services we provide to our clients.

Trust in our peers:

We respect our co-workers and clients, and treat them as we want to be treated.

We have confidence in each other’s capabilities and intentions.

We believe that people work best when there is a foundation of trust.

Principles

We are client focused:

We are driven to achieve 100% client satisfaction with our services by providing all reasonable services to help meet their needs.

We will treat all clients with respect, empathy, and compassion.

We strive to exceed all our clients their expectations.

We will empower our employees to help achieve this level of client satisfaction.

We show respect for all individuals:

We inspire and enable people to achieve high expectations, standards, and challenging goals.

We are honest with people about their performance.

We strive to be the best:

We strive to deliver the best possible product to our clients.

We learn from the best around us and teach others what we know.

We learn from both our successes and our failures.